SEJR POS · Troubleshooting
The cash drawer will not open
Here you learn what to do if the cash drawer does not open.
The till tries the printers one at a time and remembers the one that opens the drawer.
Step by step
Tick a step when it is done
Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language
- Tap Admin at the top right of the till.
- Enter your 4-digit admin PIN.
- Choose Enheder (Devices) in the menu on the left.
- Look under Pengeskuffe (Cash drawer) to see which printer the drawer opens through.
- Tap Tjek pengeskuffe (Check cash drawer).
- Tap Send signal.
- Did the drawer open? Tap Ja (Yes). Otherwise tap Nej, prøv næste (No, try next).
- The till shows which printer the drawer now opens through.
Good to know
- Cable: Plug the cash drawer into the till or the primary printer.
- No printer opened the drawer: Check the cable, and that the printer is on and paired. Tap Prøv igen (Try again).
- The drawer is in the till: Make sure the built-in printer is paired, and that Bluetooth is on.
- Only on the till: Pengeskuffe is only shown in SEJR POS on the till itself, not in a browser.
Finishing up
The cash drawer now opens when you sell for cash or tap Skuffe (Drawer).
Still not working? Contact SEJR Support. We are happy to help.
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