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Return without a receipt on MPOS

Here you learn how to take an item back when the customer does not have the receipt.

Watch how it is done30 sec.
The video has no sound and shows the till in Danish, with each step written on the screen in Danish. The same steps are below in English, and you can pause the video along the way.

You choose the item or the amount directly.

Step by step

Tick a step when it is done

Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language

  1. Make sure the basket is empty in the Kasse (Register) mode.
  2. Tap Returnér (Return).
  3. Choose Produkt (Product), search for the item, and set Antal: (Quantity:).
  4. Or choose Beløb (Amount), and enter the amount including VAT.
  5. Enter a Årsag (Reason).
  6. Choose Returneringsmetode (Return method): Kontant (Cash) or Kort (Card).
  7. Tap Bekræft returnering (Confirm return).

  8. Good to know

    • Does the customer have the receipt? Then use Return with a receipt on MPOS.
    • Admin PIN: If you have turned it on, an admin must approve the return with their PIN code.
    • Kontant can only be chosen when MPOS is a standalone till.

Finishing up

The return is complete, and the customer has got the money back.

Still not working? Contact SEJR Support. We are happy to help.

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