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Return with a receipt on MPOS

Here you learn how to take an item back when the customer has the receipt.

Watch how it is done37 sec.
The video has no sound and shows the till in Danish, with each step written on the screen in Danish. The same steps are below in English, and you can pause the video along the way.

You find the sale under Gamle ordrer (Past orders).

Step by step

Tick a step when it is done

Button names are written as they appear on a till set to Danish. The brackets give the name on a till set to English, the first time a button is mentioned. Change the till's language

  1. Tap Menu at the top left.
  2. Tap Gamle ordrer (Past orders).
  3. Tap the sale with the right receipt number to open it.
  4. Tap Returnér (Return).
  5. Choose the items to return, and how many.
  6. Enter a Årsag (Reason).
  7. Choose Metode (Method): Kontant (Cash) or Kort (Card).
  8. Tap Gennemfør returnering (Complete return).
  9. By card: ask the customer to hold the card against the terminal.

  10. Good to know

    • Admin PIN: If you have turned it on, an admin must approve the return with their PIN code.
    • Kontant can only be chosen when MPOS is a standalone till.
    • Partially returned: A sale where only some items were returned can be returned again.

Finishing up

The return is complete, and the customer has got the money back.

Still not working? Contact SEJR Support. We are happy to help.

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